- Care home
Richmond Village Letcombe Regis
Assessment report published 27 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 18 November to 25 November 2025.Richmond Village Letcombe Regis is a residential and nursing home providing personal care to up to 53 older people, many of whom were living with dementia. On the day of the inspection, 42 people were being supported by the service.
This inspection was prompted by concerns raised in relation to staffing, poor care and poor manual handling
At this inspection we found no evidence to support these concerns.
We were greeted warmly by staff, who were keen to demonstrate the improvements they had made to the service. The service was being managed by the head of care and the regional manager. The head of care was in the processes of registering with CQC to become the registered manager.
Care plans were clearly written, provided guidance and good examples of how people were supported to take part in day-to-day activities. Staff knew how to identify and respond to changes in people’s needs. Systems to manage risks to people were in place and provided staff with guidance on how to manage risks. The service had initiatives in place to promote and support people with their health and wellbeing and routinely monitored people’s care and treatment. Documentation around capacity was completed appropriately.
Staff understood their responsibility to report concerns about safety. There were enough safely recruited and trained staff to carry out safe care. The environment met people’s needs and staff managed the risk of infection. The home was clean and free from malodours.
Personalised care was planned through discussions with people and their relatives. The service worked effectively with external agencies and professionals to ensure people’s needs were met in a planned and timely manner.
Leaders were passionate about delivering high quality care. Regular meetings were held with staff, including supervision, handovers, and daily briefings. Staff consistently told us how they felt supported in their roles.
We observed compassionate and kind care throughout our visit. Staff told us they enjoyed working at Richmond Village Letcombe Regis and understood the importance of providing care in a person-centred way. The service had built links with community services and healthcare services such as GP’s, physiotherapists, dentists, podiatrist, and opticians.
People's experience of this service
People received good standards of care from staff who knew and understood their needs. People and their relative’s felt people were safe, and staff were caring and kind. One person said, “I feel totally safe especially as I’m able to speak up and do things for myself.” A relative spoke about how staff interacted with their loved one. They said, “Oh yes she is [safe] and I think they [staff] are very sensitive to her needs.”
People felt staff listened to them and were responsive at providing care and meeting their needs. The provider offered a wide choice of activities and initiatives which included, films, music, exercise, and community visits. People were involved in their care planning, and relatives felt they were informed about their loved ones.