The Green Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment in June 2023, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The National GP Patient Survey 2025 results showed that people felt listened to and treated with kindness. Staff understood the patents’ needs and ensured they were met with compassion.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds including protected characteristics. Staff training records showed training to support autistic people and people living with learning disability.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff helped patients to access advocacy and community-based services.

The service listened to and understood people’s needs, views and wishes. There was a system for appointment triage that enabled and ensured people accessed services. Staff we spoke to knew how to respond to any emergency and make any referrals to any additional services that may be required by people.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke to told us they had support from the leaders. Leaders conducted staff surveys to gain knowledge about staff wellbeing.