- Homecare service
Olive Tree Services
Assessment report published 23 April 2026
Contents
Ratings
Our view of the service
Date of Assessment 30 January to 15 February 2026. Olive Tree is a domiciliary care agency supporting people in their own homes. At the time of the inspection 12 people were being supported with a regulated activity of personal care.
This Inspection was prompted by concerns raised relating to staff training and background checks. At this inspection we did not find any evidence to support the allegations.
Based on the findings of this inspection the service was rated good overall.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff were recruited safely, and staff training was recorded, up to date and effectively managed.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and, were confident the provider listened, and acted on it.
People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. There were enough staff in place to support people safely.
People were consulted around how they wished their care to be carried out. Staff understood and managed risks related to people’s care. However, risk assessment documents did not always include sufficient guidance relating to mobility support. However, staff were aware of people’s needs. Safe systems were in place to ensure medicines were administered appropriately where required by competent staff.
Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff.
Leaders were visible and supportive, helping staff develop in their roles. There was a registered manager in place at the time of the inspection. Staff felt able to give feedback and were treated equally. Effective audits were in place giving oversight of quality. The provider worked with professionals in the local community to deliver the best possible care.
The registered manager monitored the quality of the service to look for improvements to people’s care records were well maintained. The service had a good learning culture, which supported improvement and inclusivity.
People's experience of this service
People received good standards of care from staff who knew and understood their needs. People and their relative’s felt people were safe, and staff were caring and kind. One relative said, “Yes, all [staff are] very good.” Another relative commented, “Yes [safe], I think so. They [staff] keep records for what they have done. They are courteous and kind.”
People felt staff listened to them and were responsive at providing care and meeting their needs. People were involved in their care planning, and relatives felt they were kept informed about their loved ones. Relatives told us they would recommend the service to others.