Barley Manor Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were very positive about the staff and the support they received. One person told us, “The staff are second to none. They are wonderful. They all go the extra mile.” People confirmed their privacy, and dignity was respected when they were supported by staff with personal care.

We saw a motivated staff team at all levels. Our observations showed staff offered support to people, that was compassionate and kind.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider made sure people’s care, support and treatment met their needs and preferences. People told us they were able to follow their interests and start new hobbies with the support of staff. For example, 1 person told us how much they enjoyed using the home’s gym and another person told us that they had started a book club in the home.

People’s care plan records captured people’s individual preferences and needs to help guide staff. We observed genuine care from staff, they spoke kindly and respectfully to the people they supported.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were happy with how they were supported by staff and the care they received. Care records included how people should be encouraged to remain as independent as possible, and people were free to spend their time how they wanted to. We saw that many people enjoyed using the bistro area in the home, to have drinks and snacks with friends, and join in with various activities there throughout the day. On the day of the assessment people were taking part in a quiz in the bistro.

People were supported to remain as independent as possible. We were told, “I saw my care plan and went through it with a member of staff and made some amendments. I shower and dress myself and make my own bed.” We saw staff offering people choices, such as drinks, meals, and asking if the person wanted to go out. One person told us, “We had a lovely cheese and wine evening, afternoon tea, gym sessions and the hairdresser on a Monday.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People felt staff were usually responsive to their needs. Staff worked closely with a range of health and social care professionals to ensure people’s needs were closely monitored to maintain their health and wellbeing.

Daily handovers and morning meetings enabled the staff team to share up-to-date information about people’s moods, presentation, and health. This helped ensure the whole staff team responded consistently and promptly to any emotional or physical changes in people’s well-being and / or care needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff shared positive feedback about their management team and other staff members, which contributed to a collaborative work environment. Staff said they felt listened to and that they could raise concerns or make suggestions without fear of judgement. A staff member told us, “I would report any concerns to a team leader and then the registered manager. He is very friendly.”