- Care home
Meadow View Residential Care Home
Assessment report published 30 September 2026
Contents
Ratings
Our view of the service
Date of inspection: 13 and 15 July 2026. Meadow View Residential Care Home provides care and support for older people, the majority of whom were living with dementia. Some people also have physical disabilities. We undertook this assessment to follow up on concerns identified during our previous inspection published on 4 September 2025.
The provider was previously in breach of the legal regulation in relation to safe care and treatment, staffing, safeguarding people from abuse and good governance. Although some improvements were found at this assessment, the provider remained in breach of regulations relating to safe care and treatment and good governance.
This service has been in Special Measures since 4 September 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Since our last inspection the provider had made some improvements including hiring a new registered manager. At the time of our inspection the registered manager had only been registered with the CQC for just over 2 weeks, however had been overssing the service for 5 months prior. Some areas of risk management, including monitoring of constipation risks and ensuring robust guidance was in place to inform staff still needed improvement. People, staff and relatives fed back they did not always feel there was enough staff to provide people with meaningful engagement. Some areas of medicines management still needed improvement. One person told inspectors they were in pain and whilst this information was passed onto staff, appropriate action to support the person was not taken until it was reported to the registered manager. We found there were no longer malodours within the service which had been identified at the last inspection
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
People and their relatives told us they were happy with the quality of care they received and that staff treated them with kindness. A relative told us, “The girls are very good, they think the world of her,” and “I am so happy with them,” and “They are amazing.”
The service did not have malodours and was clean. A relative told us, “The washing, I can’t fault the housekeeping team. He always looks lovely,” and “All I can say is I am absolutely delighted with it.”
Staff had received additional training and competency checks since our last inspection to support their skills and knowledge. People and their relatives told us staff knew how to support them well. They said, “I can’t praise them enough actually, they have been very good” and “They are very patient and very good.”
However, we did identify some areas where care did not meet the expected standards. Some people’s medicines were administered late, which could have a detrimental impact on their health. Some people and relatives told us there weren’t always enough staff. Some people were not always supported consistently well with risks including from skin breakdown or constipation. Where these concerns were identified, we raised them with the registered manager who took action to address them. We observed that some interactions between staff and people were task focused and lacked consideration of people making choices for themselves. For example, staff choosing music without consulting with people, or being focused on cleaning without taking time to chat with people.