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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF | 82.77 KB

Overview

Inspection carried out on 25 September 2013

During a routine inspection

We talked with residents and staff, looked at records and observed care at our visit. We looked at staff rotas and checked numbers of residents. We saw that most residents were health service funded under continuing health care provisions. This meant that most people had complex needs.

We checked whether people had given consent to their care and treatment. We found that the home was acting in accordance with legislation in ensuring people’s best interests.

We found that the atmosphere was generally calm, and that any incidents where residents became disturbed were well managed. Staff spoke nicely with people and used touch appropriately to reassure. Staff demonstrated a sound knowledge of individual needs. People who were able to express a view were happy with their care, except for sometimes feeling bored.

We found the home was clean, and properly equipped to maintain good levels of hygiene. Staff training was good, and there were sufficient, qualified staff on duty to ensure people were properly cared for.

The company had its own auditing systems in place with regular reviews of different aspects of the business on a rolling programme. This helped to ensure standards were maintained. The manager inspired confidence in staff and was leading by example, such as learning new ways of working with dementia. The company had a sound senior management team, of which the registered manager was a member. This supported change and improvement across the company. .