Bluebird Care (Carlisle)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Regular reviews took place with people to make sure the care they received met their needs. People’s needs were discussed at each team meeting, so staff were able to share feedback in relation to people’s needs and wellbeing.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Recognised tools were used to assess people’s needs in relation to skin integrity and nutrition. Where appropriate this information was used to develop specific care plans, and if needed, liaison with health care professionals such as District Nurses and Speech and Language Therapy.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff liaised with other professionals, such as physio therapists and speech and language therapists. Their guidance was included in care records which was followed and reviewed. Staff comments included, “Team work is good at all levels of the organisation” and “Team work is good, everyone gets on.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records included information about people’s health and medical information. People and relatives told us about the support they received with their healthcare. Comments included, “[Staff] have called the doctor if there have been any issues,” and, “[Staff] are very good at sorting out any (healthcare) issues quickly.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Outcomes were recorded in care records and regular reviews were held with people, and significant others. Regular feedback was sought from people and staff to ensure care was regularly monitored and reviewed. Where a change in care needs had been identified this prompted a review of people’s care and changes were made in a timely manner.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were included in the planning of their care, and wherever possible gave verbal or written consent to their care plan. Capacity assessments and best interest decisions formed part of the care planning process.