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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF


Inspection carried out on 15 February 2013

During a routine inspection

We spoke to three patients who were complimentary about the practice, and we were given a letter from a patient who was aware of our visit. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. They felt they were treated in a professional manner.

One patient told us it was: "Fantastic - first rate" and another said: "The staff are more that helpful". All three patients felt they were treated with kindness and understanding. They also felt the practice was clean and comfortable. One patient said "I would never have a tooth taken out anywhere else". From the letter left by the patient who could not attend, it was stated that the whole team were "Genuinely caring, considerate, kind and immediately put me at ease".

We found that the patients had total trust in the clinician and staff and that they were being treated in a well organised practice.

We saw that patients were listened to in all areas of their clinical needs and that the staff were very supportive and understanding. Staff received appropriate professional development

The practice was clean and there were effective systems in place to reduce the risk and spread of infection.

Records were accurate, fit for purpose and kept securely.