- Care home
Bourne House Nursing Home
This care home is run by two companies: Olympus Opco LTD and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 15 October 2026
Contents
Ratings
Our view of the service
We assessed Bourne House Nursing Home between 20th August 2026 to 1st September. The service is a care home with nursing providing support for older people, including people living with dementia, mental health needs, physical disabilities and younger adults. This is the first inspection of this service following a change of care provider.
We found people received safe care and support from staff who knew them well and worked collaboratively with healthcare professionals. Medicines were managed safely, records relating to medicines were well maintained and risks to people’s health and wellbeing were assessed and monitored. The provider had safeguards in place to help prevent people from harms such as abuse or neglect.
We observed staff treating people with kindness, dignity and respect at mealtimes, supporting people patiently and promoting independence and choice.
The provider worked effectively and used evidenced based approaches to support people to live healthier lives and worked with other health services to improve outcomes.
Governance systems were in place and audits were completed, but oversight arrangements were not always effective in ensuring actions identified through audits, surveys and meetings were consistently monitored to completion, particularly during the transition between organisational governance systems. However, overall, leaders demonstrated a commitment to improvement to strengthen governance oversight and the quality of the environment to ensure consistently high-quality care. We discussed some environmental improvements with managers during our visit, who took immediate action to address these issues.
People's experience of this service
People and relatives were consistently positive about their experience of living at Bourne House Nursing Home.
Relatives told us they felt people were safe, well cared for and treated with kindness and respect. Many described a welcoming and homely atmosphere and spoke highly of the management team and staff. One relative said, “As soon as you go in, you can tell there is a lovely atmosphere”, while another described the home as “genuinely caring, homely and has a family atmosphere about it”.
People were supported by staff who knew them well and understood their individual needs. Relatives told us staff recognised risks and responded appropriately when people’s needs changed. They also felt communication was good and that they were kept informed about accidents, incidents and health concerns. One relative told us, “They keep me posted with what is going on” while another said “staff let me know immediately when my [relative] experienced a fall.
Staff were described as kind, caring and respectful. Relatives said staff had taken time to get to know people, their histories and preferences. Comments included, “They are kind, but also some of them are affectionate as well” and “They are understanding, caring and treat my [relative] with respect”. People’s privacy and dignity was promoted, and relatives felt staff communicated with people in ways they could understand.
Relatives told us people were encouraged to remain as independent as possible and to take part in activities they enjoyed. Food and drink provision was also viewed positively, with people describing meals as varied and of good quality. One relative said, “The chef there is amazing” while another commented, “The food is excellent and is very varied”.
People, relatives and healthcare professionals gave positive feedback. Many described staff as kind, respectful and caring. Relatives told us staff communicated well and involved them in care, while healthcare professionals described the service as professionally managed and committed to providing good quality care
Overall, feedback reflected a service where people were supported by caring staff, family members felt listened to, and there was a positive, friendly and inclusive atmosphere throughout the home.