- Dentist
Acorn Dental Also known as Acorn Dental
Report from 14 April 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 21 August 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Barnt Green, Birmingham and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 22 staff, of which there were 5 dentists, 7 dental nurses (including 2 trainee dental nurses), 3 dental hygienists,1 administrator, 3 receptionists, 2 visiting staff (2 dental nurses who worked across 3 practices) and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Our whole family has used Acorn Dental for about 15 years. Throughout that time the quality of care has been excellent. Reception staff are always friendly, welcoming and efficient. The dentist is exceptional - puts patients at their ease and is extremely well-informed. I trust them completely as it's clear they are up to date with the latest dental and orthodontic knowledge and articles and uses that to inform the advice they give”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.