- Homecare service
Crawford Gardens
Assessment report published 4 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 April to 14 May 2026. Crawford Gardens is an extra care housing service providing support and personal care to people living with dementia, mental health conditions and learning disabilities. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. At the time of our assessment, there were 18 people living at the service who were receiving personal care. We undertook this assessment due to the age of the rating.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were provided with safe care and treatment and were protected from avoidable harm. The environment was safe, and managers worked collaboratively with the housing provider to ensure accommodation was well maintained.
Staff were recruited safely and received appropriate training to carry out their roles.
The provider did not always make sure medicines were managed safely. They had already identified these shortfalls prior to the assessment and had taken action to address them.
People were involved in assessments of their needs. Staff made sure people understood their care and treatment to enable them to give informed consent.
Care plans contained person centred information which reflected individual needs and preferences. We did identify some records needed further information included to guide staff in people’s specific needs.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice and were involved in decisions about their care.
Theprovidersupported staff wellbeing. Staff felt able to raise any issues and concerns and were confident they would be listened to. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
Effective governance systems were in place and there was a culture of continuous improvement. The provider had built good working relationships with health and social care professionals, the community and the housing provider.
People's experience of this service
People and their families spoke highly of staff and the management team. Comments included, “The staff are good”, “The manager has been there for me when I needed them and I am so grateful,” and “The staff they employ are very professional and caring”.
People and their families felt involved with their care and were kept up to date. Most people and family members we spoke with felt able to raise concerns and were confident appropriate action would be taken. One family member told us, “I am informed of any changes and feel fully involved in all aspects of my loved one’s care”. One family member told us they had raised concerns and did not feel they were listened to. This was feedback to the manager and assurances received appropriate action would be taken.
People received person-centred support from a familiar staff team who knew them, their needs and their families well. People were encouraged to maintain relationships with their friends and family. People were offered choices and support to remain as independent as possible.Overall, people and their families’ experience of the service and care provided was positive. Comments included, “The whole team invest their time in the welfare of their clients and families”. “And the company is well managed, and I wouldn’t hesitate in recommending the company”.