Dunniwood Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff were kind and caring and treated them with respect. One person said, “Staff knock on the door before they come into my bedroom.” Another person said, “They [staff] are very pleasant, there is nothing they won’t do for you.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We observed staff interacting with people and found they offered choices and respected people’s preferences. Care plans detailed how people liked to spend their day and how they liked to be supported with personal care. For example, 1 person preferred to be assisted with personal care prior to having their breakfast and then joined in activities. Staff respected this person’s wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had access to a range of social activities and events. This included day trips out and regular entertainment in the home. Staff knew people well and ensured they promoted independence. We observed staff communicating with people in a meaningful way. One person required staff to speak slowly and clearly and have patience to allow time for the person to process the information prior to responding.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff assisted them quickly if they required support. Staff recognised when people required support and responded to their needs in a timely way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider had a staff recognition scheme and chose an employee of the month. The acting manager told us they found ways to support staff and encouraged staff to speak with the management team about flexible working arrangements. Staff had access to a handbook which included policies and procedures and what the providers expectations were.