You are here

Fillybrook House Dental Practice

All reports

Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 February 2014, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

We saw many audits and checks relating to the quality and safety of the service were completed annually. For example, cleanliness and infection control, the environment, consent to treatment, and training. Any concerns or areas for improvement that were identified from the audits were included in a detailed development plan. Action would then be taken to reduce the concerns and make the necessary improvements. All records, documents and audits we requested to see were readily available, in good order and up to date. This meant that the service had systems in place to identify and manage risks and to provide a safe service.

We saw a suggestion box was available in the waiting room, should people wish to comment on the service. Satisfaction surveys were distributed to people who used the service at regular intervals throughout the year. Additionally people were offered the survey to complete when they visited the practice. We saw that two people completed a survey following their appointment and commented: “We have encountered numerous problems in the past but since we have been coming here we have been provided with excellent treatment, advice and new dentures which fit perfectly. There is easy wheelchair access to the surgery and the treatment room. Plenty of time is allowed, there is never any rush. Appointments are made at times to suit us as a couple. We have no concerns whatsoever”.