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Fillybrook House Dental Practice

All reports

Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 February 2014, talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

The essential standards of quality and safety state the registered person must have suitable arrangements in place for obtaining the consent of a person using the service in relation to the care and treatment provided.

We spoke with five people at the practice. They told us that they had been involved in making decisions about their care and treatment before they gave consent to the proposed treatment plan. We saw that a treatment plan was completed, a copy of which was given to the person so that they had a record of the options. We saw that when they had decided on the course of treatment they had signed to say they agreed and consented to it.

We saw that visit notes were completed at each consultation with the dentist. We saw a record where the consent had been gained from the person for the treatment and for the administration of local anaesthetics. This meant that people were given information about the individual needs and consented to the treatments.

Information leaflets were readily available in the waiting room, which informed people of the type and cost of treatments. During our inspection we saw that a passer-by called into the practice to gain information on the service and what was offered. We saw that the practice manager was helpful and supplied the relevant information to support the person with making their decisions.

We observed that people were addressed in a respectful and friendly way by the dentist and the practice manager. People told us that this friendly, helpful approach allayed any anxieties that they may have. One person told us: “I have always been treated with the utmost respect, plenty of time is allowed for my appointment, there is never any rush. I feel this is an excellent service”.