- Dentist
Rownhams Lane Dental Practice
Report from 17 December 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 September 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice should take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.
The practice is in North Baddesley in Hampshire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 5 staff, of which there were the principal dentist, 1 dental nurse, 2 dental hygienists and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, the dental nurse, 1 dental hygienist, the receptionist and a compliance consultant.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from patients. On the day of our inspection, we spoke with and saw patient feedback from a further 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “From start to finish the receptionist took the time to listen to what I thought might work best. The dentist and technician were kind, thoughtful and gently explained what they were going to do. We were able to have
an appointment before to talk through how it would be done which helped relieve
some anxiety.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.