- Dentist
Dr Michael White - Lindfield
Assessment report published 19 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 29 April 2025.
We found the practice had met regulations.
The practice had some systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Lindfield, Haywards Heath and provides private dental care and treatment for adults and children. At the time of our inspection, the practice was only open on Tuesdays and Thursdays.
There was step-free access and car parking spaces available at the front of the practice.
The practice had 1 treatment room. At the time of our inspection, the dental team consisted of 5 staff, of which there were 1 dentist, 1 dental nurse, 1 receptionist, 1 cleaner and the registered manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentist, dental nurse, receptionist and the registered manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 24 patients. On the day of our inspection, we spoke with a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Written feedback comments included, “Professional, courteous, excellent hygiene and explanation of treatment”, “Absolutely outstanding. Attention to and care of patients - in our case, for both myself and my partner - is exceptional. Incomparable to any dentist I have ever worked with. “Other patients told us, “Brilliant dental experience. Quality of care and cleanliness from [the dentist] and the team is exceptional” and “Very high level of hygiene in his practice, follows latest requirements in patient's care, very friendly atmosphere in his practice.”
Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness.
Patients responded positively that they were able to book appointments within an acceptable timescale for their needs. Furthermore, that they had enough time during their appointment without feeling rushed.
Responses told us patients were given clear information to help them make an informed choice about their treatment and any associated costs. In addition, they were fully involved in decisions about their care.
Patients responded positively that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.