Oak House Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice was wheelchair accessible with step-free access via a portable ramp and there was a ground floor treatment room available. The practice provided access to electronic tablets for completion of medical history and consent forms to assist visually impaired patients. A hearing induction loop to support patients with a hearing impairment was also available. Staff had access to language translation services, including British Sign Language.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, staff told us how they supported patients who were anxious or had additional needs and could provide patients with longer appointments if needed.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. We saw that staff had received training to support people with a learning disability and autistic people.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

We were told, “Had an emergency tooth ache on the weekend, [Dentist] responded quickly and I was seen within a couple of hours and was then pain free - fantastic - such a great service, can’t rate it highly enough.”

When the practice was unable to offer an urgent appointment, they worked with localorganisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.