St John Ambulance North Region

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Leaders ran services well using reliable information systems and supported staff to develop their skills. There were clear and effective governance, management and accountability arrangements. Staff were clear about their roles and accountabilities. Staff understood the service’s vision and values, and how to apply them in their work.

Staff felt respected, supported and valued. They were focused on the needs of communities requiring care. Leaders engaged well with partners and the community to plan and manage services. Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff were supported to speak up or raise concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.