Dalby Dental and Cosmetic Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey; overall, patients were happy with the services received.

Staff were aware of their responsibility to respect people’s diversity and human rights.

Staff were aware of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles.

Leaders described how they supported the wellbeing of staff.

Staff had the skills, knowledge and experience to carry out their roles.

The practice had systems to keep dental professionals up to date with current evidence-based practice.

We looked at 6 patient care records. The information recorded in these patient care records was in line with recognised guidance. Staff obtained patients’ consent to care and treatment in line with legislation and guidance. They understood their responsibilities under the Mental Capacity Act 2005.

We saw evidence the dentists justified, graded and reported on the radiographs they took.

The practice had systems for the safe handling and prescribing of medicines.

Staff worked together and with other health and social care professionals to deliver effective care and treatment.

The practice had systems for referring patients with suspected cancer under the national two-week wait arrangements.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.