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Archived: Egan Dental Care

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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 25 July 2013

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Patients were protected from the risk of abuse because the provider had taken steps to identify the possibility of abuse and prevent abuse from happening. There was a written policy and procedure that described the action staff should take in order to keep patients (including children) safe from the risk of abuse. Staff had received relevant training, were able to recognise abuse and knew how to 'whistle-blow' if they had concerns. This meant that patients could be reassured that concerns about abuse would be identified and action taken so that people could be kept safe.

Records showed that necessary security checks on staff had been completed. These included obtaining checks from the vetting and barring scheme to show that staff did not have relevant criminal convictions and had not been guilty of professional misconduct.

We saw there was a written complaints procedure that explained how people could raise concerns and complaints. . A patient said, “I haven’t had any need to be concerned. If there was something I wasn’t happy about I’d speak to the dentist who is very approachable and ready to listen.”

We noted that there were measures to support patients who needed special help to give consent to receiving dental treatment. In the case of children this included liaising with parents before treatments were given. With reference to adult patients who had reduced capacity, we observed that staff knew about the need to consult with social care professionals so that the person's wellbeing was safeguarded.