Saffron Walden Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice. We were told by one patient, “Out of 100, I would give them 110%.”

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Comments included, “Absolutely incredible team, friendly, informative and so kind.”

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. Patient comments and responses, online comments and feedback we reviewed provided a wholly positive level of satisfaction with the care and treatment received at the practice. Comments included, “A great service and very helpful.”

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. We were told, “This is a great place to work, we are all a very close team and get along very well which makes it very enjoyable working in this practice. All staff are very supportive in all situations.”

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.