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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF | 75.39 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The staff told us of their on-going responsibility to carry out audits in order to maintain a safe and reliable service. They showed us each of the areas to be audited, such as infection control, patient records and fire safety. The staff told us that any findings had been discussed at the team briefings.

We looked at the records showing maintenance of the major equipment needed to run the practice. We saw that all the equipment in the decontamination room had been serviced professionally in July 2013.

Fire extinguishers and the fire alarm had been checked weekly by staff in the practice and results recorded. Fire fighting equipment had been checked professionally. The practice manager told us that all staff receives training and that regular fire drills were undertaken. We saw records to confirm this.

The complaints policy was displayed on the wall in the reception area. It gave the timescales for written responses as well as the contact number for the Dental Complaints Service and an address for the General Dental Council if the matter could not be resolved within the practice. The practice had received no formal complaints. One person we spoke to told us “would never expect to have to complain, we are always well looked after.”