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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF | 75.39 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw that opportunity was provided for people to provide feedback about the treatment they had received by means of a patient satisfaction survey. This was done by asking 20 patients at random and was on going. We looked at a sample of responses from these surveys and saw that they were positive responses. This shows that the practice was listening to patients and respecting their concerns.

We could see that confidentiality was being observed. We were told that any confidentiality issues would always be discussed away from the waiting area in the practice manager’s office if required.

We were given a thorough explanation, by the receptionist, of the procedures at reception and observed accordingly. From this we could see that correct procedures were being followed concerning written treatment plans, consent and medical history updates. We spoke with people who use the service, all of whom were complimentary about the practice. One person told us, “The dentist is very careful; my physical health issues are looked after.” This showed that patients were given appropriate information and support regarding their treatment.

We looked at a small sample of the dental records. These recorded that medical histories had been updated. We saw that options had been discussed and that consent for treatment had been obtained, the notes written on the record were detailed and specific to what had been discussed.

Patients were given appropriate information and support regarding their treatment. Leaflets were available to patients describing future treatment options. This meant that people were able to make informed choices about their treatment.