Bluebird Care (Gateshead)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always made sure people’s care and treatment were effective by thoroughly assessing and reviewing their health, care, wellbeing and communication needs with them.

People benefited from a well-planned and highly personalised introduction to the service. The provider completed comprehensive assessments before people started using the service, ensuring support was tailored to their individual needs, preferences and desired outcomes.

The provider also demonstrated a strong commitment to ensuring support continued to meet people's expectations by completing follow-up wellbeing calls shortly after support commenced. These reviews provided opportunities for people and their relatives to share feedback, discuss any changes in needs and ensure arrangements were working effectively. This allowed the provider to respond promptly and enhance personalised support, where required.

Staff knew people exceptionally well and demonstrated a detailed understanding of their unique needs, preferences, strengths and life goals. Staff anticipated people’s evolving needs through recognising and responding to verbal and non-verbal triggers, such as changes in mood, distress and wellbeing.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People benefited from a coordinated and proactive approach to meeting their healthcare needs. Detailed care plans provided clear, personalised guidance on people’s health conditions, daily support needs and preferred outcomes. This helped staff to deliver effective and consistent care.

Staff understood the importance of maintaining people's nutrition and hydration and ensured food and drinks were readily available and offered in line with people's preferences and assessed needs.

A relative said, “The carers’ know [relative] inside out and backwards, they organised for [relative] to have a Care Call alarm bracelet.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider ensured every person had a comprehensive and personalised hospital passport, containing detailed information about their individual needs and preferences. This included , communication methods, health requirements and the support necessary to promote positive outcomes during hospital admissions and appointments.

The service worked proactively and collaboratively with a wide range of health and social care professionals, including social workers, GPs, community nurses and specialist practitioners.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff actively supported people to make informed choices about their health and wellbeing, encouraging healthy eating, good hydration and regular physical activity in ways that reflected their individual preferences and goals. Where people enjoyed exercise or spending time outdoors, staff enabled and encouraged these opportunities, recognising the positive impact they had on both physical and emotional wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff supported people to work towards meaningful goals that improved their health, wellbeing and overall quality of life. Feedback was routinely gathered and used to improve the service, with staff focused on helping people achieve positive outcomes that mattered to them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had received training in the Mental Capacity Act 2005 and demonstrated a good understanding of consent, decision-making and people's rights. They supported people to make their own choices and recognised when additional support may be required if a person's capacity changed.

Policies reflected current legislation, and the registered manager showed a strong commitment to promoting choice, independence and protecting people's rights.