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Archived: Talking Teeth Dental Practice - Culcheth

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All reports

Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 17 July 2013
Inspection Report published 17 July 2013 PDF

Overview

Inspection carried out on 14 June 2013

During a routine inspection

The four patients we spoke with were all very positive about the service they were receiving. Comments included; �First class service�, �Can�t fault them, friendly staff� and �Brilliant.�

Staff members told us they felt they had appropriate facilities; equipment and resources to always meet their patient�s needs. They were happy working within the service and felt they all worked well as a team and were supported through discussion and training. They told us this enabled them to provide a safe and appropriate service to the people using the dental practice.

We looked around the dental practice and found that everywhere appeared clean. There were effective systems in place to reduce the risk and spread of infection.

Practices and procedures were in place for assessing and monitoring the quality of the service on a regular basis. This included regular audits being carried out with regards to infection control and hygiene, emergency drugs supply, checks on equipment and cleanliness and infection control.

People who used the service were asked for their views about their care and treatment. We looked at a random sample of eight completed questionnaires and they showed us that patients were happy with the services provided; we did not see any negative comments. Comments included, �Professional staff, gentle dentist�, �Kind and thoughtful manner�, �Caring attitude of staff and dentist, always has time for a chat�, �Friendly staff� and �Friendly.�