- GP practice
The Everglade Medical Practice
Assessment report published 19 August 2025
Contents
Ratings
Our view of the service
Everglade Medical Practice is a GP practice that delivers services to approximately 11,000 patients under a contract held with NHS England. National GP profiles state the ethnic makeup of the practice area is 40.71% White, 23.01% Asian, 19.66% Back, 6.19% Mixed and 10.43% Other. Information published by the Office for Health Improvement and Disparities shows that the deprivation within the practice population is in the 3rd decile of 10. The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statement section of this report.
People and staff were kept safe and protected with incidents and complaints investigated. Learning outcomes were discussed. There was a robust Infection Prevention and Control (IPC) system with regular audits. Staff received regular training and appraisals. Staff managed medicines well and involved people in planning and changes.
People were involved in assessments of their needs. Regular health checks and reviews took place. Evidence based care in line with good practice was delivered. The service worked with other agencies to enable good outcomes of care. People made informed decisions about their health.
People were treated with kindness and compassion. Dignity and privacy were respected. A chaperone service was provided to those who requested it.
People were involved in decisions about their care and information needed to make a decision was provided. Interpretation services were available. Complaints were handled appropriately.
Leaders and staff had a shared vision and culture. Leaders had an understanding of equality, human rights and safe compassionate care. Staff understood their roles and responsibilities, however some expressed concern over supervision.
Since the last inspection, the practice had made improvements and is no longer in breach of regulations 12 and 17 of the Health and Social Care Act 2012.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was a patient participation group (PPG) who represented the views of people using the service. However, they did not meet regularly and the practice were in the process of recruiting new members. Representatives from the PPG described how managers made positive changes because of feedback, such as making signage clearer in the waiting rooms so that patients knew in which area to sit.