Aspire in the Community Rushbrooke House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were able to spend time with others that were important to them, and staff supported people to facilitate and maintain relationships.

We observed people’s needs and requests being met, people had choice to change their plans and activities when they chose to. Staff told us, “We make sure there is a driver. [Name] can go out as many times as [Name] wants and where [Name] wants, we drive to the seaside or wherever [Name] wants to go” and “We have different activities for individuals each day, they can choose, we always leave them to make that choice.”We observed a person making decisions about how to spend their afternoon, the person told us, “I’d like to go out again today, I’m going to go with [staff] to collect the fish and chips.” Staff supported this change with encouragement and a positive approach to ensuring the person’s needs and choices were met.One relative told us, “They promote [Names] independence and show pictures so [Name] can choose."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.