- Care home
Archived: Adelaide House Residential Care Home
Assessment report published 3 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 7 April to 17 April 2025. Adelaide House Residential Care Home is a residential home providing personal care for up to 23 people in one adapted building. Some people who live at Adelaide House have dementia or a cognitive impairment. At the time of our inspection there were 15 people using the service. This assessment was carried out to follow up on action we told the provider to take at the last assessment. During this assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and sought feedback from other healthcare professionals. We looked at care plans, recruitment files and quality assurance records. We found improvements had been made and the provider was no longer in breach of the regulations. However, whilst some basic checks continued to be undertaken to ensure people received safe care, other quality assurance checks had been paused during a significant change in the leadership of the home. The registered manager gave us assurances they would reintroduce the more in-depth quality assurance systems they had previously used to ensure good oversight of the care provided to people. Health and social care professionals described effective joint working with the service which had achieved positive outcomes for people. There were enough staff to check on people, chat with them and respond to their requests promptly. All staff spoken with told us they enjoyed working at Adelaide House because it was a small home with a consistent staff team who had time to get to know people well. People received their medicines as prescribed and risks to people’s health and wellbeing were identified and mitigated against. However, some records were not always completed accurately or contemporaneously to demonstrate safe practice and enable effective monitoring to take place.
People's experience of this service
People had developed strong bonds with the staff caring for them. People and their relatives described staff as being kind, caring and welcoming. Staff supported people to do things they enjoyed which made a material difference to people’s enjoyment and quality of life. Staff ensured there was always a staff member present in the communal lounge and people told us staff were generally very responsive to their needs. Care staff knew what support people needed to maintain their health and ensured people had access to the care they needed from other health and social care professionals. People and their relatives told us staff at Adelaide House looked after them well and that it was a safe environment. Relatives told us they were included and engaged in their family member’s care and were positive about the care provided.