- Care home
Maple Cottage
We served a warning notice on Maple Health UK Limited on 10 October 2025 for failing to meet the regulations related to good governance at Maple Cottage.
Assessment report published 19 November 2025
Contents
Ratings
Our view of the service
Date of Assessment: 24 September 2025 – 8 October 2025
This service is a residential care home providing support to people with a learning disability and autistic people. At the time of the inspection, 4 people were living in the service. We carried out this inspection to follow up on breaches of the regulations found at the last inspection. This inspection was also prompted in part by information of concern shared with CQC about the safety and quality of care people received.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the last inspection, the provider was in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were not found at this assessment, and the provider remained in breach of regulations.
At this inspection, we found 5 breaches of the legal regulations. These breaches were in relation to safe care and treatment, need for consent, person-centred care, dignity and respect and good governance.
Risks to people’s health and safety were not assessed and managed safely. Incidents were not promptly investigated, and the provider did not have robust processes in place to identify learning and drive improvement. People’s medicines were not always managed safely.
People did not always receive person-centred care. People were not treated with dignity and respect at all times. People’s capacity to make decisions and give consent was not effectively assessed and documented.
The provider did not have effective governance processes in place to assess, monitor and improve the quality and safety of the service. Concerns were not promptly identified and addressed.
The provider had not always ensured staff were appropriately trained and competent to meet the needs of people using the service. The culture of the service was not always positive and compassionate.
Assessments of people’s needs lacked detail. Information about people’s care needs was not always up to date and accurate. It was not always clear how people had been involved in making decisions about their care.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have also asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
During the inspection we asked people and their relatives for feedback. Where appropriate we spoke with people directly to ask them about their care. Some people could not directly tell us about their experiences. We used observations and feedback from relatives to help us to understand their experience of care.
Whilst our observations during the site visit did not identify any concerns in the interactions between people and staff, we received mixed feedback from people and relatives about the safety and quality of the care provided.
Relatives did not always feel the service was meeting people’s individual needs and preferences. For example, concerns were shared about how well staff supported people to manage their health and wellbeing. Relatives told us staff did not always support people to communicate in their preferred methods or promote their independence, dignity and choice. Relatives said they did not always feel people were encouraged to go out and do meaningful activities they enjoyed. We received mixed feedback about how well the provider listened and responded to concerns.