Faith Home Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were supported to receive consistent and effective care from staff and leaders. Initial assessments informed people’s care and risk management plans, and evidence showed these were regularly reviewed and updated to ensure information remained current and care continued to meet people’s needs and individual outcomes.

Staff involved people fully in the assessment process and in decisions about their ongoing care. One person told us, “I am capable of speaking out about my needs and what I require and fully involved in my care plan, the carers fully understand my needs and if they are unsure or I am reacting differently they feel confident enough to ask me what I want. The carers are very understanding and patient.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff completed a wide range of training relevant to people’s conditions and needs. Care plans were holistic and incorporated information and guidance from other professionals, outlining people’s assessed needs and how these should be met.

The provider had policies and processes that reflected best practice guidance. The registered manager demonstrated how they ensured staff kept their knowledge up to date and worked effectively with other healthcare professionals.

One person’s relative told us, “The staff are very well trained and understand my loved ones needs, they support with medication and personal care and ensure they eat well.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

There were processes in place to ensure people received timely referrals to healthcare professionals when required. The registered manager told us they had positive working relationships with neighbourhood teams, including occupational therapists, and communicated with them effectively to support people’s needs.

The provider promoted an open and supportive culture where staff felt listened to. Staff confirmed they attended regular staff meetings where they shared best practice, received updates, and had opportunities to raise concerns. One staff member told us, “I would be listened to and do think action would be taken quickly. They are proactive as opposed to reactive.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and their relatives told us staff understood their needs well and provided support that was proactive, personalised, and aligned with what mattered most to them. This helped people maintain healthier lifestyles, stay connected with others, and remain as independent as possible.

Staff promoted activity and encouraged people to maintain their skills. One person’s relative told us, “The carers are supportive they realise the importance of my loved one keeping their independence and will enable them to do as much as they can for themselves.”

The provider routinely monitored people’s care and treatment to support continuous improvement. They ensured outcomes were positive, consistent, and aligned with both clinical expectations and what people themselves wanted to achieve.

The provider monitored people’s care through regular reviews, audits, and feedback. Care plans and risk assessments were reviewed with people to ensure outcomes continued to reflect their needs and preferences.

The provider told people about their rights around consent and respected these when delivering care and treatment.

People had their capacity assessed, and where able to people had signed to consent to their care and treatment. Care plans reflected people’s preferences, and contained information about mental capacity, detailing if support was required for people to make decisions. People were supported to make decisions about their care independently wherever possible, where people required additional support to make decisions, staff acted in line with legislation and guidance.