- Care home
Fairmile Grange Care Home
Assessment report published 17 October 2025
Contents
Ratings
Our view of the service
Date of assessment: 25 July 2025 – 12 August 2025
Fairmile Grange Care Home is registered to provide accommodation for people who require nursing or personal care. The service supported people living with dementia and autistic people. The service can accommodate up to 80 people. At the time of our inspection 72 people were living at the service.
This is the first assessment for this newly registered service therefore we inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led. We visited the service on 25, 27, 28 July and 8 August 2025.
This inspection was prompted by concerns about people’s care and whether people were safeguarded from avoidable harm.
We found the provider was in breach of 3 of the legal regulations in relation to; safeguarding, safe care and treatment, and good governance.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations have been concluded.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Safeguarding procedures were not always followed and therefore this had placed people at increased risk of harm .
People were unlawfully deprived of their liberty. Where people, their relatives and staff raised concerns to the manager and provider these were not always investigated to ensure people safe from harm. During the inspection, we observed both relatives and health professionals intervene in the care and support of people as they had identified risks to the person which the provider had failed to mitigate.
Actions taken by the service had not been carried out with the required urgency and this had placed people at further risk of harm. The service had not always informed the CQC of events which had occurred within the service, as required by law.
Risks to people's health, safety and well-being had not always been identified, assessed or managed and this had placed people at risk of harm. Not all people receiving a service had a care plan in place and completed care plans were consistently overdue review which meant they did not always include information to guide staff on how to provide safe care and treatment. Staff did not support people in the least restrictive way possible or in their best interests; systems in the service did not support best practice.
The providers governance systems were not operating effectively and had failed to identify the shortfalls found within this inspection.
People's experience of this service
People and their relatives consistently expressed concern about the quality of care and leadership at Fairmile Grange Care Home. Comments included, “They don’t act; they wait and then react”, “I feel like I have to go into the home most days as I worry, my loved one is not getting what they need. I worry they are not being cared for” and, “The level of care totally depends on how familiar the staff on duty are.”
However, some people told us they were happy with the regular staff who they knew well and felt the new provider had started to make some improvements to the service people received. A relative said, “The new provider is trying to make an effort, but they need to, we think it hit rock bottom with the poor care. They are trying though.”