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Southchurch Family Dental Centre

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Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF | 78.09 KB


Inspection carried out on 15 November 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people using this service. Our inspection was discussed and arranged two days in advance. This was to ensure that we had time to see and speak with the staff working at the practice, as well as people registered with the service.

We spoke with five people who attended the dental practice on the day of our inspection about their experiences of the service provided. With their permission we observed two of these people when they received treatment from the dentist. This enabled us to hear what information people were given about their dental health or any proposed treatment. We were also able to see how infection control procedures were carried out.

Everyone spoke well of their dental experiences one person said, �I hate the dentist I don't go. I have had to come and have been okay. They have all been very nice and very polite. They have been put at ease, I will come again.�

People told us all the staff who worked at the practice were polite and respectful. They said the premises were always clean and hygienic.

We observed members of staff interacting with people in a courteous, polite and efficient manner. We saw the staff were trained to provide people with appropriate care and dental treatment.

The provider had systems in place to gain feedback from people using the service. We saw that regular checks were undertaken to assess and monitor the service provided.