- Dentist
Mydentist - Cross Street - Ryde
Assessment report published 6 October 2026
Contents
Judgements
Our view of the service
We carried out this announced off-site inspection on 14 August 2026.
Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, audits, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist – Cross Street - Ryde is part of Mydentist, a dental group provider. The practice is in Ryde on the Isle of Wight and provides private dental care and treatment for adults and children.
There was step-free access to the practice, and limited car parking spaces available near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 18 staff. We gathered feedback from and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 receptionist and the practice manager. We also spoke with two of the organisation’s regulatory officers.
People's experience of this service
We reviewed patient feedback gathered by the practice and from online sources. We reviewed the results of NHS Friends and Family Test, the providers patient feedback systems and CQC patient feedback forms.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented on the excellent quality of service they received. Some patients commented that the reception staff offered exceptional customer service and that staff made it easy to arrange appointments.
Patients said the dental team were professional, caring and took time to explain treatments. Several patients commented that staff made them feel at ease during their visit to the practice. Patients told us that staff were kind, and compassionate.
Patients commented positively about the standards of cleanliness and the premises.
Some patents said that the practice offered quick appointments. They said they did not feel rushed during treatments.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.