Mydentist - Primrose Junction - South Brent Also known as mydentist

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The practice invited patients to comment and give feedback on their care through patient satisfaction surveys. They also encouraged patients to review their experience online.

Overall, patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented on the helpful and professional way in which they were treated.

The practice responded to feedback and any issues raised were reviewed and addressed as part of the practice systems for monitoring the quality of services provided.

Patient feedback was discussed with the practice team during regular meetings.

Staff told us that they felt respected and valued. They said they were supported in their roles.

Staff wellbeing was included as part of appraisal and supervision meetings and staff could access a number of wellbeing advice helplines and resources.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.