Mydentist - Claremont Bank - Shrewsbury Also known as mydentist

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The practice encouraged feedback and suggestions from staff and patients and used these to make improvements. For example, a water machine was introduced following requests from patients.

We reviewed patient feedback from a range of sources, including online reviews, patient questionnaires and feedback shared directly with the practice. Overall, this provided a positive view of the dental team and the care provided.

The practice promoted a patient-centred approach to care.

Staff understood the importance of respecting patients’ privacy, dignity and individual needs and were able to explain how they supported patients to make informed choices about their treatment options.

Staff described a positive team culture and working environment, with supportive relationships between colleagues and a shared commitment to providing good patient care. Staff also recognised and appreciated each other’s contributions through a team member recognition scheme.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.