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Mydentist - Mount Avenue - New Milton

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system in place to regularly check and monitor the quality of the service people received.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and the provider took account of complaints and comments in order to improve the service.

During our inspection we noted that staff asked people to complete questionnaires (“patient feedback” pamphlets). The questionnaire invited respondents to comment about a range of issues including making appointments, involvement in decisions about dental care, satisfaction with dentistry received cleanliness of the premises and helpfulness of the staff. We looked at a sample of 24 completed questionnaires that had been completed during June 2013. We saw that the vast majority of responses indicated that people were satisfied with the service they received.

We saw that information about the provider’s complaints procedure was on display in the practice’s two waiting areas. The practice manager showed us the computerised complaints recording system that enabled progress with complaints to be tracked and monitored.

We were assisted with our inspection by one of the provider’s compliance managers. She told us that she visited the practice every month and checked that the provider’s procedures were being followed. She said that she produced a report of these visits.

A report of an annual “practice check” visit carried out in November 2012 showed that a comprehensive audit of the practice had been undertaken. It also showed that action plans had been implemented where the need for improvements had been identified. The report showed these plans had been followed up. The report contained a long list of actions that had been taken as a result of an earlier practice check visit. They included the completion of outstanding radiography/x-ray audits, all staff completing safeguarding training and the location of mercury spillage kit in the reception area. This meant that learning from incidents/investigations took place and appropriate changes were implemented.

Apart from the regular audits carried out by the provider’s compliance manager other audits were carried out by dentists, the practice manager and dental nurses. They include audits of clinical records, the quality of x-ray images and infection control procedures. These showed that measures were in place to check and monitor the quality of the service provided.

Potential risks to people’s welfare had been assessed and identified to enable measures to be put into place to manage them. The risks included fire and the potential hazards in the premises. Measures to manage the risks included fire safety equipment, staff fire safety training and drills, legionella tests and treatment, asbestos survey, regular maintenance of the premises and contracts for the removal of hazardous waste produced by the practice.