- Dentist
Crouch Hall Dental Care
Assessment report published 12 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 27 May 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Infection control procedures in place were effective.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Crouch Hall Dental Care is in the London Borough of Haringey and provides NHS and private dental care and treatment for adults and children.
There were steps leading into the practice, so it was not wheelchair accessible. Patients were informed of this when contacting the practice and could be signposted to one of their other practices which was accessible to wheelchair users. On street parking and public transport services were available near the practice.
The practice had 3 treatment rooms.At the time of our inspection, there was a total of 17 staff, of which there were 6 associate dentists, 3 dental nurses, 2 trainee dental nurses, 1 dental therapist, 1 dental hygienist, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the practice owner, 1 dentist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we saw patient feedback from a further 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Crouch Hall Dental Care consistently delivers outstanding patient care with a warm, professional team. The practice maintains high clinical standards, excellent communication, and a strong commitment to continuous improvement—an exemplary model of quality in dental healthcare.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.