- Care home
Cooksons Court
Assessment report published 30 March 2026
Contents
Ratings
Our view of the service
Cookson court is a nursing home providing care for up to 65 older adults. This assessment was carried out between 18 December and 16 January 2026. At the time of our inspection there were 47 people using the service. People were involved in assessments of their needs. People were involved in decisions about their care and staff provided information people could understand. Staff reviewed assessments taking account of people’s communication, and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. They monitored people’s health to support healthy living. Staff made sure people understood their care and
treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider supported staff well being. People knew how to give feedback and were confident the provider took it seriously and acted on it. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People and their relatives were overwhelmingly positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. One relative said, “I am confident that she is safe, they look after her so well.”People said they received high quality care from knowledgeable staff who treated them as individuals. A relative told us, “They are wonderful with [relative], he has quite a few care needs and I don’t believe anyone does it better.”
During our visit we saw very nice and caring support given to people by staff. Staff were kind, caring and patient when supporting people. Everyone we spoke with without exception told us the home was lovely and the team were wonderful. One relative said,” I can’t praise them enough, they take Mum out of her room so she can have a change of scene and see other people.”People were comfortable and relaxed in the home. Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. One relative said, “They are incredible, so kind, my mother has a nickname which she loves, they also make sure she can get to activities where she likes it and even gardening”.
People told us the service provided lots of interesting activities to keep people physically and mentally active. One person described how staff had supported their dietary needs by having the chef talk to them and create an individual menu. People felt able to complain and confident action would be taken and improvements would be made. However, no one had made any complaints and everyone we spoke with told us they didn’t want anything to change.