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Inspection report

Date of Inspection: 3 February 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

Overview

Inspection carried out on 3 February 2014

During a routine inspection

Community Health Care (Nutricia), provided active support to approximately 21,000 adults or children at any given time, either living in a care home or in their own home. The nationwide service employed 98 registered nurses (of which 12 were paediatric nurses) who worked in regions, and were line managed by 11 clinical nurse managers. Four health care assistants were also employed in the team.

The feedback received from people using the service and their families, from people working for the service, and from other health professionals was incredibly positive. Comments such as ""xxxx has been amazing, she listens to what we have to say. We hadn't been told much from the hospital but xxxx brought the PEG (percutaneous gastrostomy tube) with her and explained how it would work" and "I have never had such support in any other job, from day one I had my mentor who was then with me for four or five weeks after induction", and "we are offered all opportunities for training and development".

The Nutricia nurses were usually introduced to the person requiring support and training at the point of hospital discharge, and then a follow up visit arranged for the following day. A support call would generally be made one week later, following which a three monthly review would be undertaken. The person or their family would be followed up as often as they needed to ensure they were comfortable and confident with their enteral feeding regime.