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Inspection report

Date of Inspection: 11, 12, 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Overview

Inspection carried out on 11, 12, 13 March 2013

During a routine inspection

All of the patients� supporters were positive about the treatment and nursing provided. One parent told us they liked the way the staff �always talked� to their child, as well as to them, when seeking consent for a procedure. The relative of a new patient told us �they�re very hands on, they showed me all the tasks I needed to do�. A care provider said the agency �give us a lot of support.� A purchaser described the agency as �very thorough in what it does.�

The healthcare professionals employed by the agency told us about the support they were given in their role. One newly employed member of staff described their induction as �very beneficial.� Another member of staff told us about the �lots of training� provided. A member of staff told us �there�s no end of places to go for support.�

The provider�s systems ensured clear records of treatment and nursing were maintained. Training included general areas, such as safeguarding adults and children, and specific such as procedures related to all of the tube feeding systems used. The provider had evidence to show it had comprehensive systems for the monitoring the quality of treatment and nursing provided.