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Inspection report

Date of Inspection: 20 January 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF | 72.3 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People's privacy, dignity and independence were respected.

Reasons for our judgement

We spoke with two people who used the service who told us they were very satisfied with the service they received.

People said they were well informed of the options available to them. Everyone we spoke with said they were aware of how much treatment would cost them. One person told us "this is a very good service I would not go anywhere else."

A staff member told us they had patients who lived abroad and came for treatments on their visits home. They told us " we are very proud of our service and we get very good feedback from patients." They told us people were able to go home and think about the options available without being pressurised. We noted there were plenty of information leaflets located around the practice.

We saw the service could accommodate wheelchair users as one treatment room was on the ground floor. A staff member said they could access interpreter services if needed noted there was not a loop system at the reception to assist people who had a hearing impairment. Another staff member told us they were going to investigate getting such a system. A dentist we spoke with told us if people had specific needs they would generally be accompanied by a family member or a carer.

We asked if there was an option for people to speak about their treatment in private if they wished to do so. The practice manager told us there was several places people could go including an office on the lower floor where they could not be overheard.