Kincora Doctors Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At the last assessment in November 2023, we rated this key question as good. At this assessment, the rating remains the same because we did not find any concerns with patient dignity and treating them as individuals.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The National GP Patient Survey 2025 results showed that 79.3% of the respondents (National average 87.0%; Local average 85.0%) found the healthcare professional was good at listening to them. Of the respondents to the GP Patient Survey, 77.9% said the healthcare professional they saw and spoke to was good at treating them with care and concern (National average 85.6%; Local average 83.0%). The results did not vary significantly from the national and local averages. Staff understood the patients’ needs and ensured they were met with compassion.

The service treated people as individuals and ensured people’s care, support and treatment met people’s needs and preferences. The culture, abilities and background of the people as well as protected characteristics were considered when providing services. However, not all staff were trained on how to support autistic people and people living with learning disability.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff helped patients and their carers to access advocacy and community-based services.

The service listened to and understood people’s needs, view and wishes. The service had a system for appointment triage to enable people to access services. Staff were trained on how to respond to any emergency and could refer people to any additional services that they needed.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff we spoke to informed us that the leaders treated everyone equally. The service told us staff completed surveys every 3 months, however, the results and outcome of such surveys were not shared with us before and during the site visit. Evidence submitted after the visit included a document with staff feedback completed in April 2025. We did not see any review, evaluation or action plan developed from the staff feedback.