- Care home
Dorking Manor
Assessment report published 28 September 2026
Contents
Ratings
Our view of the service
Assessment date: 9 September 2026
Dorking Manor is a purpose built care home providing personal care and accommodation for up to 76 people. This included people with health conditions, frailty or living with dementia. At the time of our visit, staff were providing care to 44 people. This is the first assessment for this service which registered with CQC in 2024.
The service was well managed and the registered manager was responsive to safeguarding concerns, although we found there was some inconsistency in their understanding of when matters should be notified to CQC. While some notifications had not been submitted, other notifications and safeguarding concerns had been appropriately reported.
Staff provided kind, individualised care to people and ensured that people remained well through good links with external healthcare professionals.
Accidents and incidents were recorded, reviewed, lessons learnt and outcomes shared with the whole staff team. Staff understood when to whistleblow or report a safeguarding concern to the relevant authority and they told us they would have no hesitation in speaking up.
People’s medicines were managed well and staff received relevant support and training. Staff were recruited through safe processes and our observations were there were sufficient staff on duty during the day.
The service had developed good links with professionals and the local community and they sought people’s views and feedback through meetings and forums.
The registered manager held a service improvement plan to help with their oversight and where actions were identified through audits these were logged and addressed.
Staff understood the principles of the Mental Capacity Act 2005 and sought people’s consent prior to providing care.
Staff also understood the need to treat people equally and without discrimination. They knew people well and recorded relevant information about people to help ensure person-centred care was provided.
People's experience of this service
People and relatives told us the care provided at Dorking Manor was good. They said staff were kind and caring and treated them with dignity. However, some people told us they felt their independence was not always supported.
People said there was a range of activities and they were able to pick and choose what they joined in on. They said should they have any concerns they would not hesitate to raise them. They told us they were invited to give their feedback and views on the care they received and that they felt the external help and input from health professionals had supported them to remain well.
People said staff kept the environment clean and well kept and that if they needed staff they did not have to wait for them. They told us they felt safe living at Dorking Manor and felt it was their home.