- Homecare service
Caremark Thurrock
Assessment report published 30 July 2026
Contents
Ratings
Our view of the service
Date of assessment 10 July 2026 to 23 July 2026.
Caremark Thurrock is a domiciliary care agency providing personal care to adults living in their own homes. CQC only inspects services where people receive personal care, such as support with personal hygiene and eating. Where relevant, we also consider any wider social care provided. At the time of our assessment, 4 people were receiving support from the service. This was the service’s first inspection, and we carried out a comprehensive assessment.
Safe recruitment processes were followed to help ensure staff were suitable to work with vulnerable people. There was a consistent staff team who had received the training, support and oversight needed to meet people’s care and support needs safely.
People received safe, person-centred care. Assessments were completed before care commenced and people and their relatives were involved in planning support. Staff demonstrated a good understanding of people’s individual needs, preferences and risks, enabling care to be tailored to each person.
People were supported to maintain their independence. Care records and feedback showed staff encouraged people to do as much as possible for themselves and adapted support in line with people’s abilities and wishes.
Leaders were visible and supportive and promoted a positive culture for staff. Staff wellbeing was valued and people were encouraged to provide feedback about their experiences.
The provider had identified areas where governance, documentation and quality assurance processes required strengthening and had implemented a structured improvement programme. We saw evidence of improved auditing arrangements, increased management oversight, enhanced care planning processes and more robust monitoring of staff practice. Audits identified areas for improvement and actions were implemented and reviewed to supportcontinuous improvement. Care records relating to future planning were less developed, although this reflected people’s decisions not to engage in discussions about their future wishes at the time of our assessment.
People's experience of this service
Relatives consistently described staff as kind, reliable and responsive. They told us their family members were safe and well supported and expressed confidence in the care provided. One relative said, “Absolutely feel safe, they are very good,” while another told us staff were “Lovely, couldn’t be better.”
Relatives said staff arrived on time, knew how people preferred their support to be delivered and treated them with dignity and respect. They described the service as reliable and organised and told us they were involved in care planning and reviews.
The support had a positive impact on people's wellbeing and independence. One relative explained the care provided had enabled them to return to being a daughter rather than a carer. Another described how the support reduced pressure on the family and improved day-to-day life. Relatives valued the continuity of care and told us staff knew people well and adapted support as needs changed.