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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 42.88 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/03/2012, talked to staff and talked to people who use services.

Our judgement

There are suitable arrangements in place to ensure people are kept safe whilst using the surgery.

User experience

The person we spoke to on the day of our visit did not raise any concerns regarding their safety whilst using the practice.

Other evidence

The registered manager explained that the practice had not received any allegations of abuse from any patient. She added that if an allegation was made then she, or the appointed person would listen to the allegations and records of that allegation would be completed. This allegation would then be reported to the appropriate agency and professional bodies.

The records show that staff at the practice have received training in the area of safeguarding vulnerable children and adults. Staff in need of refresher training receive this when needed. We found evidence that information is given to patients on, who to report concerns to, and how these would be looked into.

Staff who were spoken with had a very good understanding of how to respond to allegations of abuse, and what the signs of abuse could be.