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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 42.88 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/03/2012, talked to staff and talked to people who use services.

Our judgement

There are suitable arrangements in place to ensure that appropriate treatment plans are put together following discussion with patients.

User experience

The person we spoke to said that they were fully informed of the care and treatment they were to receive, and that through discussion with the dentist, they felt like they were taking part in the decision making regarding their own individualised treatment plan.

Other evidence

The registered manager explained that treatment plans are based on a full mouth assessment, and other health related issues. Medical histories and risk assessments for patients are taken, and reviewed at appropriate intervals, and if a person has an adverse reaction to treatment, then this is recorded, investigated, and recommendations made about what the risks regarding this are made.

The records show that all the staff at the practice have received training in how to deal with medical emergencies that might occur within the practice. We found evidence that emergency drugs and equipment (including oxygen) are regularly checked and recorded, and are available in all surgeries that are in use. The service does not use intravenous (IV) sedation. There are systems in place to ensure accidents are recorded and reported and looked in. The service has an appointed person for first aid. The records relating to accidents and how to deal with emergences were found to be up to date, accurate and clear.