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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 42.88 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 28/03/2012, talked to staff and talked to people who use services.

Our judgement

Suitable arrangements are in place ensure patients are respected and involved in their own care the treatment.

User experience

On the day of our visit we spoke to one patient who told us that the dentist always gives them a full explanation of the treatment they are going to provide, and also any costs and risks with that treatment. The patient said that they felt very involved in their dental care.

Other evidence

The registered manager explained how people are involved in the planning of their own treatment in conjunction with the dentist. She told us that discussions and consultations take place in relation to the frequency of individual treatments, and information is given to people so that they can understand the risks and benefits of their treatment. We found records to support what the registered manager had told us.

We found that the surgery provides patient information leaflets about the service, including the costs of treatment on the NHS and privately. We also found information about how to raise a complaint, and how a complaint would be dealt with.

It was clear from observing the staff at the surgery that they understand issues around privacy, dignity and confidentiality, as efforts were always made to talk to patients discreetly, and with them privately if required.