- Care home
Bradbury House
Report from 19 November 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment 3rd December 2025. Bradbury’s House provides accommodation for up to 50 people, who require nursing or personal care. At the time of inspection there were 46 people living at the home. This was a responsive inspection, and this was the first inspection since the home changed providers. Effective systems for auditing and oversight were embedded throughout the home and care delivery. The management team demonstrated strong capability and a thorough understanding of the home and the people living there. Staff told us, "Managers are approachable and always there to listen and there is always someone on site." Another staff member told us, "They are very approachable and supportive." Staff showed a good understanding people's care needs and how to support them effectively, as evidenced by feedback from both staff and relatives. We observed positive engagements between people and staff. Staff were clear about their roles and responsibilities, Staff described positive experiences of working at the home. There were relevant risk assessments in place for people, and these were viewed in care plans for identified needs. Staff told us, “There is an open culture of friendliness and teamworking." Staff also told us, “They felt privileged to work at Bradbury and enjoy the fast pace and the teamworking.” The kitchen strived to ensure that people were involved in the meal planning and menu choices and people felt involved and enjoyed this. The home had volunteers that visited and supported people with activities in communal areas and their rooms.
People's experience of this service
Visitors felt welcomed and they could see their loved ones when they wanted to and even bring in their pet dogs. Feedback from people and relatives was positive about the care and support they received. One relative told us, “We are really, really happy. She feels safe and mentally she has improved because of interaction with staff and activities, a complete change and now I have quality time with her." Relatives spoke positively about staff interactions and the beneficial impact these had had on their loved ones. Relatives told us, “The staff are kind and helpful and respect him and like him. He is a different person since being there. He knows all their names, and they talk to him a lot.” Relatives also told us, “Since the change in the provider, "Their biggest asset is the staff who have stayed on." Relatives felt involved and included in care planning and decision making.