Care To You Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were supported to have consistent and effective care by staff. The provider had pre-admission assessment procedures to understand people’s needs and ensure they were able to meet them. The registered manager also screened new referrals holistically, to be better informed about how best to guide staff to support people.

Staff and management regularly reviewed and updated their assessments and care plans.

People’s care plans were developed holistically and included information and guidance from other professionals. Best practice guidance in relation to people’s specific support needs were understood and followed by staff.

For example, body maps were used for carers to document and manage any areas that were at risk of pressure sores. People had been involved in their care planning, and an initial assessment of care needs had been completed that included existing health information and social care needs of the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People received consistent support because management and staff ensured they worked in collaboration with other services. This meant people’s needs were assessed and communicated holistically.

Staff and management kept in touch with people’s relatives, comments from relatives included; “Generally they keep me up to date and I ring them every so often.” and “They let me know if anything happens” and “They keep me up to date with everything that happens. Mainly I hear when I am ringing regularly. [Name] has amazing care.” However, some feedback we received suggested relatives did not feel listened to. We fed back this to the registered manager who told us they were addressing this.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live healthier lives by management and staff who understood their health needs and how best to support people to access health care. For example, oral health plans were completed for people to manage their dental health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

People had health action plans in place which people and their relatives had been involved in developing them. Staff and management were proactive in promoting positive health outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People had been supported to be involved in decisions about their care and support. Where people had not been able to make any particular decisions, the provider ensured these were made in line with the Mental Capacity Act (MCA) 2005 and Best Interest procedures.

Where people were deprived of their liberty or restrictions were in place in their home, for example keeping some areas secure, these decisions had been properly recorded and legally authorised. Restrictive practices were kept under review and updated regularly to ensure the least restrictive practice was in place.