- Care home
Eversley Rest Home
Assessment report published 9 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 7 May 2025. Eversley Rest Home is a residential care home providing support to 26 older people some of whom were living with dementia. It is also registered to provide accommodation and personal care for those with learning disabilities or autistic spectrum disorder. As a result, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. However, although specific consideration was given towards this, people’s primary needs were age and dementia in this instance.
This inspection was completed to follow up on concerns from our last inspection. As a result we looked at the safe and well led quality statements only. At our last inspection the service was in breach of legal regulations regarding keeping people safe, the physical environment and checking the quality of care. At this inspection the service had made improvements and was no longer in breach of legal regulations.
The provider identified potential risks with the physical environment and took action to reduce the potential for harm. People were safe from avoidable harm and were supported by staff who understood and managed risks. People were protected from the risk of ill treatment and abuse as staff had been trained to recognise when something was wrong and knew what to do. The management team had effective quality assessments in place to identify and drive improvements.
People were supported by enough staff who had been safely recruited. Staff received training specific to those they supported. This included specific dementia training and learning disability and autistic spectrum awareness training. People received their medicines as prescribed.
Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
People's experience of this service
People were positive about the quality of their care. Everyone we spoke with told us they felt safe and were involved in planning their care and understood their rights. One person told us the staff always prompted them on how to move safely and were close by if they needed assistance. People felt safeguarded from the risks of abuse and knew who to talk with if they had concerns. One person told us they would go to the manager if they were worried about anything or any other staff member. People felt their concerns would be taken seriously. People knew who the manager was and felt involved in decisions about where they lived. One person told us, “I am the 1 in charge here, but I know who the manager is, and we have a bit of a laugh.”
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
People, and relatives said they were regularly asked for their views and opinions on the care they received and felt their comments were valued.